Shipping policy
Shipping Policy
Last updated: 20 August 2026
PokieDen currently ships to addresses within the United Kingdom.
Shipping options
We currently offer the following delivery options:
Standard Tracked Delivery
£4.99
Estimated transit time: 3 to 5 business days
Express Tracked Delivery
£6.99
Estimated transit time: 1 to 2 business days
Free Standard Tracked Delivery
Available on qualifying orders of £75 or more.
The available delivery options and final shipping charge will be shown at checkout before you place your order.
Order processing
We aim to prepare orders for dispatch as quickly as possible.
Delivery estimates shown on our website include estimated carrier transit times. Processing time may apply before your parcel is collected by the carrier.
Orders placed on weekends or UK bank holidays may begin processing on the next business day.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your dispatch notification.
Delivery estimates
Delivery dates and transit times displayed on our website are estimates unless expressly stated otherwise.
Delays can occasionally occur because of circumstances outside our reasonable control, including carrier delays, severe weather and disruption to postal services.
Pre-orders
Products marked as pre-orders will be dispatched when stock becomes available.
Any release or dispatch date shown for a pre-order is an estimate and may change because of manufacturer or distributor delays.
If your order contains both in-stock and pre-order products, the order may be held until all products are available unless otherwise stated or agreed.
Delivery address
Please make sure your delivery address is complete and correct before placing your order.
If you notice an error after ordering, contact us immediately at hello@pokieden.co.uk.
We cannot guarantee that an address can be changed once an order has entered the dispatch process.
Failed delivery and returned parcels
If a parcel is returned to us because the delivery address supplied was incorrect, incomplete or the parcel was not collected, please contact us.
Additional delivery charges may apply if you ask us to send the parcel again, where permitted by law and where the failed delivery was not caused by us or the carrier.
Damaged parcels
If your order arrives damaged, please contact us as soon as possible at hello@pokieden.co.uk.
Please include your order number and photographs of the parcel and affected products where possible. This helps us investigate the issue.
Missing orders
If your tracking information shows an unexpected delay or you believe your parcel has been lost, contact us at hello@pokieden.co.uk.
We may need to investigate the shipment with the delivery carrier before determining the appropriate resolution.
Your statutory consumer rights are not affected.
International shipping
We currently only offer shipping to the United Kingdom through our online store.
If international shipping becomes available in the future, the available countries, delivery charges and options will be displayed at checkout.
Contact
For questions about shipping or an existing order, contact:
PokieDen
Email: hello@pokieden.co.uk
Website: pokieden.co.uk